Terms and conditions


RETURN POLICY

Please acknowledge that each piece made by uni design is unique and made from exclusive upcycled and recycled fabrics. Each piece is ethically and patiently made in a small home studio and takes several hours to create. By purchasing from uni design you automatically accept these terms and conditions, please read carefully before purchasing.

If you make an order and receive your clothing which is in any way damaged, please advise us immediately upon opening the package, by email at support@shopunidesign.com. With photo proof we will issue a refund and you will send it back to uni design, we will pay the shipping fees.

If you receive a piece and you do not like it for taste or size reasons, within 14 days you may return it and exchange for another piece, shipping fees at your expense, given that the sizes are indicated on the website. No refunds will be issued.

If a design is defective if it breaks due to the way it was made the client can send it back to be fixed or replaced if it is irreparable within the first 3 months. Please note that since we use only exclusive upcycled materials, it is likely that the replacement will be made with a different fabric than the original.
All sale and sample items are final sale.

SHIPPING PROCESSING TIME

All items posted on the website are ready-to-wear. They will be posted within 3-5 business days of purchase. Uni design is not responsible for any delays caused by post companies.

Custom orders are possible given that you order an existing design. You may contact uni design by email to ask about available fabric options. Custom order processing time may vary, this will be confirmed by email at the time of the order. Custom orders are non-refundable.

If you are in the Montreal area we can schedule a meeting place to exchange the order to avoid shipping fees.

CARE INSTRUCTIONS

Please note that due to the use of upcycled materials, we can not always guarantee the exact textile fibre. For this reason, we ask that you cold wash and hang dry all clothing pieces. 

Please don’t hesitate to reach out at any time for any modifications or repairs after the three months and we will be happy to assist you, at your expense.

SIZING

For the moment, all designs are one size. Designs have an oversized fit to fit many different body-types. If you have a special sizing request, please email us and we will see what we can do. Additional fees may apply.

COMPLAINTS

If you have any complaints or comments, we would please ask you to contact us personally by email and we will be happy to try and find a solution together. We are a small company and we care very much about our customer satisfaction.